Privacy Policy

This Privacy Policy explains how Jaber AI LLC ("Jaber AI", "we", "us") collects, uses, and shares information when you use our chatbot platform (the "Service"). It applies to our customers and to visitors of our website.

1. Our two roles

For information about our customers (account and billing data), we act as a data controller. For the content our customers upload and the messages their end users exchange with chatbots, we act as a data processor on the customer's behalf — the customer is the controller of that data and is responsible for having a lawful basis and privacy notice for it.

2. Information we collect

• Account data — name, company name, email, password (hashed), authentication data.
• Billing data — subscription and payment status. Card details are collected and stored by Stripe, not by us.
• Customer Content — the text and website content you add to train your chatbots.
• Chatbot conversations — messages between your chatbots and your end users, stored to operate the Service, provide logs, and enforce usage limits.
• Usage & technical data — log data, device/browser information, IP address, and analytics needed to run and secure the Service.

3. How we use information

• To provide, operate, secure, and improve the Service;
• To generate chatbot responses (by sending relevant content and messages to our AI provider);
• To process subscriptions and payments;
• To communicate with you about your account, security, and support;
• To enforce usage limits, prevent abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use your Customer Content to train our own models.

4. Sub-processors

We share data with the following providers strictly to run the Service:

• Anthropic — processes chatbot messages and relevant content to generate AI responses.
• Supabase — database, authentication, and hosting of your data.
• Vercel — application hosting and delivery.
• Stripe — payment processing and subscription management.

Each provider processes data under its own terms and security commitments. If you enable the optional WhatsApp add-on, we will also share the relevant messages with Meta Platforms to deliver messages over WhatsApp.

5. AI processing note

To answer a question, we send the end user's message and the most relevant snippets of your Customer Content to our AI provider (Anthropic). We instruct the provider not to use this data to train its models. Do not put highly sensitive information into chatbot training content or messages unless you have a lawful basis and appropriate safeguards.

6. Data retention

We keep account and billing data for as long as your account is active and as required for legal, tax, and accounting purposes. Customer Content and conversation logs are kept while your account is active and deleted within a reasonable period after account closure, unless we must retain them by law. Customers can delete training sources and bots from the dashboard.

7. Security

We use technical and organisational measures to protect data, including encryption in transit, access controls, row-level data isolation between customers, and restricted handling of secrets. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Our providers may process data in countries other than yours. Where required, we rely on appropriate safeguards for such transfers.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. If your request concerns end-user data held on behalf of one of our customers, we will refer you to that customer.

10. Cookies

We use strictly necessary cookies and similar technologies to keep you signed in and to operate the Service. We do not use them for third-party advertising.

11. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal data.

12. Changes

We may update this Policy from time to time. Material changes will be notified in the app or by email. The "Last updated" date above reflects the latest version.

13. Contact

Jaber AI LLC — [registered address], New Mexico, USA.
Privacy questions: [email protected].